Friction Stations, Go! The Human Systems Integration Personas Game.
Tracks
Room 1
| Tuesday, December 1, 2026 |
| 1:50 PM - 2:50 PM |
| Plenary Room - Grand Central |
Overview
Workshop - Grace Kennedy and Kate Moncrieff
Speaker
Dr Grace Kennedy
Acmena
Friction Stations, Go! The Human Systems Integration Personas Game.
Abstract
Friction Stations, Go! An HSI Game of Personas.
Speakers: Grace Kennedy (HSI SIG Chair) & Kate Moncrieff (Transport SIG Chair)
Aim: The aim of the workshop is to provide attendees with an understanding of what HSI looks like in practice through a problem-solving activity. This workshop will be interactive featuring a role-play scenario that steps attendees through a selection of HSI 'friction stations' whilst bringing together the views from different personas (from industry, research and government). The activities are intended to encourage curiosity in HSI, knowledge-sharing and exploration of crowd-sourced challenges and lessons learnt in practice. The scenario is based on a transport sector context, but attendees do not need to have experience in the transport industry.
All attendees are welcome; from early stage to expert HF or HSI practitioners
Workshop plan: The workshop will last for 1 hour comprised of four parts;
1) What is HSI? (talk) [10 mins]
2) Identifying Friction Areas (brainstorming) [10 mins]
3) Working through Friction (scenario role-play) [30 mins]
4) Overcoming Friction (reflections and sharing) [10 mins]
Outcomes:
1. Provide attendees a new understanding of HSI and the tensions faced by HSI practitioners through a fun activity
2. Bring together attendees from research, industry and government perspectives to tackle problems together
3. Build momentum and identify shared challenges for HSI SIG and Transport SIG
Speakers: Grace Kennedy (HSI SIG Chair) & Kate Moncrieff (Transport SIG Chair)
Aim: The aim of the workshop is to provide attendees with an understanding of what HSI looks like in practice through a problem-solving activity. This workshop will be interactive featuring a role-play scenario that steps attendees through a selection of HSI 'friction stations' whilst bringing together the views from different personas (from industry, research and government). The activities are intended to encourage curiosity in HSI, knowledge-sharing and exploration of crowd-sourced challenges and lessons learnt in practice. The scenario is based on a transport sector context, but attendees do not need to have experience in the transport industry.
All attendees are welcome; from early stage to expert HF or HSI practitioners
Workshop plan: The workshop will last for 1 hour comprised of four parts;
1) What is HSI? (talk) [10 mins]
2) Identifying Friction Areas (brainstorming) [10 mins]
3) Working through Friction (scenario role-play) [30 mins]
4) Overcoming Friction (reflections and sharing) [10 mins]
Outcomes:
1. Provide attendees a new understanding of HSI and the tensions faced by HSI practitioners through a fun activity
2. Bring together attendees from research, industry and government perspectives to tackle problems together
3. Build momentum and identify shared challenges for HSI SIG and Transport SIG
Biography
Grace Kennedy is a Principal Consultant in Human Factors at Acmena with over 17 years’ experience in the integration of human factors and systems engineering in rail, aerospace, healthcare, manufacturing, construction and utilities sectors. Specialising in the modelling of sociotechnical systems for the development and introduction of new technologies; from advanced rail signalling systems, to safer level crossing solutions, VR for medical training, drones for condition monitoring and human-robot collaboration.
Grace started her career in the aerospace industry with BAE Systems, before transitioning into research at the Systems Engineering Innovation Centre at Loughborough University, UK. After emigrating to Australia, Grace was a Lecturer in Applied Human Factors/Ergonomics and a Research Fellow in Systems Engineering, specialising in extensions of MBSE for human factors at the University of Wollongong, Australia.
Grace is a Chartered Professional Engineer in the Systems Engineering area of practice and an INCOSE CSEP. She has a MEng in Systems Engineering from Loughborough University and is just completing her PhD in Organisational Systems Engineering from the University of Wollongong. She has authored over 30 publications and book chapters in the field of HF/HSI and was a contributing author to AS7470:2024 HFI and Technical Requirements for Rail Engineering Projects.
Grace is the HFESA HSI SIG Chair and also chairs the international HSI Working Group at INCOSE.
Kate Moncrieff
Systra
Friction Stations, Go! The Human Systems Integration Personas Game.
Biography
Kate Moncrieff is the current chair of the HFESA Transport Special Interest Group, she is a CPE and Chartered HF specialist with nearly 20 years Human Factors experience in Transport from the UK and Australia, on predominantly new technology projects.
Kate is experienced in successfully integrating Human Factors across complex projects and has worked at every stage of the project lifecycle from concept to completion. She has extensive experience of managing HF delivery, technical integration, and assurance. Responsible for the early definition of HF scope, managing the HF resources and providing assurance of the quality and compliance of all deliverables produced.
